Support
Extrahost Technical Support Team consists of professionals, who are able to quickly answer any question and solve any technical problem our customers might have. Our customer support is available at our customer's disposal 24 hours a day, 7 days a week. Technical support is provided by qualified engineers only.
Extrahost Technical Support Department consists of first and second line experts. The first line of technical support is intended to solve most of the issues related to company services. If necessary, the solution to your question will take the leading team members of the relevant technical divisions of the company, no request will be left unanswered.
Extrahost team recognizes that technology alone does not provide outstanding products and services. Smart, innovative, empowered people hold the keys to success for the clients and the company. Extrahost team consists of more than 20 certified professionals and engineers, along with expert support and client-focused system administrators.
Extrahost customers have access to live 24 x 7 x 365 support from highly professional support specialist. Customers can contact them via telephone, email or online chat – whatever’s most convenient. Extrahost support teams maintain dedicated run-books and architecture diagrams for the customer solution so the customer never interact with someone who is unfamiliar with the customer needs. 90% of the time, the support expert who responds to the customer query will be the one who resolves the issue quickly and efficiently. Customer never experience any runaround – just results.
Extrahost provides customers with a robust, yet intuitive, set of monitoring tools and management tools that are available through the Extrahost Customer Portal. With one-click control, customers can provision, monitor and manage virtual machines (VMs), domains, firewalls and other cloud assets. Extrahost Customer Portal is also tied directly into the ticketing system which helps accelerate the resolution of complex issues.
Want to learn more about Extrahost Company, our services and our proactive, industry-leading customer support model? Contact us today.